The 'Value' in a Customer Value Agreement

The best way to maximize your equipment investment is to stay on top of planned maintenance. But a busy schedule and long work days can make finding time a challenge. A CVA takes the pressure off by delivering the genuine Cat parts you need right to you, right on schedule. If you prefer to do the work yourself, planned maintenance kits come with clear instructions so you can get the job done quickly and accurately. Or you can have your dealer perform some or all of your maintenance — trained professionals will work around your schedule to minimize downtime.

Your equipment generates lots of data. A CVA makes it easy for you not just to access that information but also to use it to lower costs and improve profitability. Every CVA includes the Cat App and My.Cat.Com for real-time viewing of machine location, hours, fuel burn and maintenance alerts — plus the Cat Inspect app for performing, viewing and sharing equipment inspections. You can also add fluid analysis, dealer inspections and condition monitoring to get advanced insights into machine health and performance. All that allows you (or your dealer) to spot potential issues sooner and take action to fix them before they turn into unplanned repair costs and downtime.

When repairs are necessary, a CVA gives you the confidence that they’ll be performed by factory-trained dealer technicians using only genuine Cat parts. And all CVAs on new machines include an Equipment Protection Plan (different levels of coverage are available) that protects your machine from covered failures.

Finally, CVAs give you the option to roll everything described above — planned maintenance, equipment health insights, an Equipment Protection Plan and more — into your monthly machine payment*. That means just one bill to pay and easier budgeting and forecasting for your operation. You’ll minimize the chance of surprise expenses and increase the opportunity to invest your earnings back into growing your business.