Services Commitment

You’re committed to your customers. And we’re committed to helping you do your best work. With our Services Commitment in a Customer Value Agreement (CVA), you get your parts when you need them and the priority service you deserve — including 2nd day technician response time to resolve unplanned repairs. Scroll down to see how our Services Commitment makes it easy to keep yours.

OUR SERVICES COMMITMENT MEANS PARTS AND TECHNICIAN AVAILABILITY

Parts when promised — or we pay. As part of our Services Commitment in a CVA, your maintenance and common repair parts will be available when you need them. If they’re not, we’ll help cover costs by giving you Cat Credit for the value of the late part up to $1,000 USD*. Plus, we offer a 2nd day technician response time to fix unplanned repairs, so you can get back to earning. Click the button below to see how it works or watch the video to learn more.

^*Dollar amount and currency may vary by region. See your participating dealer for details.

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SEE WHY OUR SERVICES COMMITMENT MAKES THINGS SIMPLE FOR YOU

Things get complicated quickly if you can’t get parts when you need them. Our Services Commitment makes things easy on you with parts availability and top-notch support. Check out this video to get the full scoop on everything our Services Commitment delivers for your operation.