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One Account. All of Cat.
Your Caterpillar account is the single account you use to log in to select services and applications we offer. Shop for parts and machines online, manage your fleet, go mobile, and more.
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CONTACT CAT FINANCIAL
We’re here when you need us, wherever you’re located around the globe. You can begin the conversation about financing and extended protection with your local Cat® dealer, complete the form to get started or contact Cat Financial directly anytime.
sales support
+ 44 (0) 1564 786400 Option 1
Monday – Friday 8.30am – 5.00pm
Contact us for new business queries, credit applications, queries relating to our financial products & new business finance quotes
customer service
+ 44 (0) 1564 786400 Option 2
Monday – Friday 8.30am – 5.00pm
Contact customer service to manage your account information, request settlement quotes, payment queries & all other contract enquiries
headquarters
Caterpillar Financial Services Corporation
2120 West End Avenue
Nashville, TN 37203
USA
local office & mailing address
Caterpillar Financial Services (UK) Limited
Friars Gate, 1011 Stratford Road, Shirley
Solihull, West Midlands, B90 4BN
United Kingdom
Tel:+44 (0)1564 786400
Fax:+44 (0)1564 786489
Additional Offices
Caterpillar Financial Services (Ireland) p.l.c.
c/o Finning Ireland
Unit A, Aerodrome Business Park
Rathcoole
Co. Dublin, Ireland
Tel: +353 1 257 4000, Fax: +353 1 459 3983
Ireland (Dublin)
Caterpillar International Finance p.l.c.
3rd Floor Citibank Group
1 North Wall Quay
IFSC
Dublin 1, Ireland
Tel: +353 1 670 0025, Fax: +353 1 670 0546
Luxembourg
Caterpillar International Finance Luxembourg, S.àr.l.
4a rue Henri Schnadt,
L-2350,
Grand Duchy of Luxembourg, Luxembourg
Tel: (352) 268-915-4052, (352) 268-915-4053 Fax: (352) 268-915-4050
Netherlands
Caterpillar Financial Services Netherlands BV
Rondebeltweg 41
1329 BP Almere, Netherlands
Tel: +31-088-737-7250 Fax: +31-088-737-7259
Norway (Oslo)
Caterpillar Financial Services Norway
PB 144 Vollebekk
Brobekkveien 62B
N-0520 Oslo, Norway
Tel: +472-263-6875 Fax: +472-263-1563
Switzerland (Zurich)
Caterpillar Financial SARL
Mühlebachstrasse 43
CH-8008 Zürich, Switzerland
Tel: +41-043-222-6141 Fax: +41-043-222-6140
media inquiries
Cat Financial has business offices around the globe. Please use the contact information below for all your industry, finance and extended protection solution inquiries.
Complaints (UK Only)
We are committed to providing the best quality products and service. If you are unhappy with the products or service you receive from us, please let us know so that we can work to put things right. We can be contacted:
Phone: 01564 786400
Email: FPDUK.Customerservice@cat.com
Post:
Customer Service Manager
Caterpillar Financial Services (UK) Limited
Friars Gate
1011 Stratford Road
Shirley
Solihull
West Midlands
B90 4BN
Our aim is to resolve your complaint on the day you contact us. If this is not possible, we will write to you within five business days to acknowledge receipt of your complaint and tell you about our complaints process. We will investigate your complaint fully and will contact you within four weeks to provide you with a final response or, if further investigation is needed, we will let you know. If we do not provide you with a final response within eight weeks, or if you are dissatisfied with the final response, you can contact the Financial Ombudsman Service for help.
Website: www.financial-ombudsman.org.uk
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Address:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Caterpillar Financial Services (UK) Limited is authorised and regulated by the Financial Conduct Authority for lending under regulated credit agreements.
We care about our customers and their data, and always strive for transparency as a trusted financial institution.
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